Urban Supply offers FREE Shipping on all Electric Fireplace Unit purchases (excluding stand-alone accessories) anywhere in the continental USA (lower 48 U.S. states).

• Items are shipped/processed within 1-3 business days. We strive to deliver all items within 3-7 Business Days, depending on final destination. All items are delivered via FedEx, UPS, USPS or a reputable and reliable local carrier.
• Alaska, Hawaii & Puerto Rico shipping rates will be quoted once your order is submitted. The shipping quote will be e-mailed to you for approval before your order is processed.
• All Electric Units and Furniture Items with exception of Accessories are shipped Freight. In accordance with trucking industry, Home Delivery means "Curbside Delivery" in a residential area. You may/will need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport but not obligated to. If you require Inside Delivery, please notify us at the time of placing your order. (additional fee applies for Inside Delivery).
• Please inspect carefully carton and contents when your product arrives. If the product is damaged, document it on the driver's delivery receipt and contact us immediately no later than 24 hours from delivery time. We cannot accept responsibility for a damaged shipment if it is not noted as such on the driver's delivery receipt. Damage must be noted at the time of delivery.

Warranty

Your newly purchased Electric Fireplace Unit is covered by the Manufacture Limited Warranty, subject to Terms and Conditions. View full Manufacture Limited Warranty below.

Manufacture Warranty

If you have technical issues with your electric fireplace unit, within the warranty period, please consult your product manufacturer's warranty. You can contact either us at

[email protected] or contact the manufacturer of your product. We are here to help you. 

Return Policy

At Urban Supply we work with many top brands in the industry and all our products are of the highest quality. We want you to be happy and satisfied with your purchase and enjoy it for many years to come. We offer Satisfaction Guarantee with 30 Days Return Policy. View full Return Policy below.

Return Policy

Passion for Design, Style and People: Urban Supply is a family run business with passion for design, style, people, reputation and longevity. Every single customer matters to us. Our future as a company is built together with all our happy customers. We are building longevity and legacy not just a business.

FREE Shipping: All Electric Fireplace Units we ship for Free anywhere in the continental USA (lower 48 U.S. states).

Sales Tax Savings: You do not pay any sales tax on purchases in the Majority of the States.

Satisfaction Guarantee: At Urban Supply we work with many top brands in the industry and all our products are of the highest quality. We want you to be happy and satisfied with your purchase and enjoy it for many years to come. We offer Satisfaction Guarantee with 30 Days Return Policy. Please contact us for return authorization and instructions within 30days. We ask that you return item in the original packaging, with all original content and in sellable condition.  

Lowest Price Match Guarantee: If you find any Electric Fireplace Model that we carry Cheaper Online or Offline , we will match it and possibly beat it (must be sold by the authorized reseller/dealer/distributor of the manufacture or by the manufacture). We reserve the right to verify the authorization of the reseller. 

Excellent Customer Service: From the moment you first contact us we will offer you the very best advice and service to find the item you need at the price that fits you.

Authorized On-Line Dealer/Distributor: It is important to purchase from trustworthy source that manufacturers endorse and authorize. We are authorized dealer/distributor of all the brands that we represent. That means that we have direct relationship with each manufacture concerning warranty, regulated pricing and service issues. There are number of unauthorized retailers out there. They cannot provide or guarantee resolutions with warranty and service. It is always safer to purchase and work with authorized dealer/distributor.

Brand Names: At Urban Supply Inc we only work with the best brands in the industry and all our products are of the highest quality. We strive to bring electric fireplace products to fit every taste and like. Call us today or talk to us via our chat and we will help you the best we can.