1. Can this machine repair deep paint scratches that reach the primer? No, this machine is designed specifically for removing glass oil films and repairing light to moderate paint scratches, swirl marks, or hairlines. Deep scratches caused by accidents that expose the vehicle's primer or metal require professional auto body shop repair.
2. How long does the battery last on a charge, and how do I recharge it? The machine comes with a built-in 2000mAh lithium battery. It can be easily recharged using the included Type-C USB cable connected to any standard charging block, laptop, or car charger, making it completely portable for spot-cleaning and quick touch-ups.
3. What are the three gear speed settings used for? The three gears allow you to adapt the power to the task: the 500 RPM setting is ideal for clearing windshield glass oil films, the 650 RPM setting is optimized for buffing out sunbursts and fine hairlines, and the 800 RPM setting is used to treat light to moderate paint scratches.
4. What is the shipping time and fee for this product? Qeepin offers FREE worldwide shipping with a tracking number and fully insured delivery. We use multiple global warehouse locations to ensure the fastest possible delivery. Orders are dispatched within 1 to 3 days. Delivery takes 4 to 11 days for the USA and UK, and up to a few extra days for other international destinations. In the rare event of a shipment issue, Qeepin handles free reshipments. You can track your order 24/7 on our tracking page.
5. Where is the best and safest place to buy this original product? The original product is exclusively available directly from Qeepin.com. Other platforms offering this may be selling unauthorized copies. For a secure shopping experience, always order directly from the official Qeepin store, where we offer all major payment options including Credit/Debit cards, PayPal, Shop Pay (Buy Now, Pay Later), and Klarna.
6. What is the return and refund policy? We offer a hassle-free, customer-first return policy. If your item arrives with any issues or defects, we will send a free replacement immediately without making you wait through a lengthy return process. If you are still not completely satisfied, we offer a full refund guarantee. Your satisfaction is our top priority.
7. How can I contact customer support if I have questions? Our dedicated support team is available 24/7. You can reach out to us anytime at
[email protected] or use the AI helper and live chat widget located at the bottom right of our website for instant assistance.
8. Are there any customer reviews or ratings for Qeepin? Yes, Qeepin is a highly rated and trusted brand. While we keep our website design clean without cluttered review widgets, we proudly maintain a 4+ star rating on the Shop App network and a 4.3+ star rating on verified platforms like Trustpilot, reflecting our commitment to premium product quality and exceptional customer satisfaction.